Delivery Info

Jubilee Bank Holiday Deliveries

 

As the UK has a double bank holiday on Thursday 2nd June and Friday 3rd June there will be delays in order processing.

 

All orders placed after Wednesday 1st June 15:30 will be dispatched on Monday 6th June.

 

Shop Opening times

Thursday 2nd June 11:00 – 17:00

Friday 3rd June 11:00 – 17:00

Saturday 4th June 09:30 – 17:30

Sunday 5th June 11:00 – 16:00

 
Click and Collect from our Norwich Store
  • You must pay online with credit or debit car
  • You must pay for your order upfront, we cannot accept payment upon collection at this time
  • Please wait until we have contacted you by email or text to confirm your order is ready for collection
  • Collections can be made Monday to Friday 10:00 - 17:00 
  • You must bring your order number and ID with you 

 

 

 

The time from purchase of a product to dispatch depends on the payment method chosen, and stock availability. We aim to process your order within 1 - 2 working days (excluding weekends)

 

Payment Options

Credit & Debit Card Payment - Quick Pay (RECOMMENDED) - We aim to process your order within 1 - 2 working days (excluding weekends). Subject to your details being valid. We accept Visa and MasterCard worldwide. Please note you will be required to use Verified by Visa or MasterCard 3d Secure authentication.

Cash - We aim to process your order within 1 - 2 working days (excluding weekends).- We generally only accept UK £ STERLING/US $/Euro - If sending anything other than GBP £ please contact us for the exact amount to send.

Postal Order - We aim to process your order within 1 - 2 working days (excluding weekends).

Cheque - Please note we no longer accept payment by cheque

International Money Orders - We do not accept international money orders. If you send one, we will either return this to you at your cost, or destroy it. 

* If you choose to send cash in any other currency other than UK £ Sterling, please contact us for the value of funds you need to send, as we will need to work out the value you need to send based on the exchange rate at the time of receiving your funds.

All payments are taken in GBP - UK £ sterling - As a UK based web site we do not trade in € Euros

If you choose to view the products in a currency other than GBP the price displayed on the site is a guide only, you will be charged at the rate of exchange at the time of completion of payment, this may include a charge by your bank.

Delivery Options and information

Below is a list of standard delivery times, please be aware that delivery is also based on payment method chosen. If you have any specific requests, please feel free to contact admin@alibongo.co.uk us and we will do our best to help you. 

Royal Mail First Class

UK Royal Mail 24 (1st Class) (Light) - £3.50

Usually next working day, however can take longer*. No signature required. Available For orders under £15 in Value and under 100g in Weight. No Tracking or insurance available.

UK Royal Mail 24 (1st Class) (Medium) - £4.95

Usually next working day, however can take longer*. No signature required. Available For orders under £15 in Value and between 101g and 1000g in Weight. No Tracking or insurance available.

UK Royal Mail 24 (1st Class) (Heavy)- £5.95

Usually next working day, however can take longer*. No signature required. Available For orders under £15 In Value and between 1001g and 1500g in Weight. No Tracking or insurance available.

Royal Mail 24 Signed For

UK Royal Mail 24 Signed for (Light) - £5.50

Usually next working day, however can take longer*. Signature required. Available for orders between £15 and £50 in Value and under 250g in Weight. Insured up to £30 - Tracker only confirms delivery **

UK Royal Mail 24 Signed for (Medium) - £6.50

Usually next working day, however can take longer*.Signature required. Available for orders between £15 and £50 In Value and between 251g and 1000g in Weight. Insured up to £30 - Tracker only confirms delivery **.

UK Royal Mail 24 Signed for (Heavy) - £7.50

Usually next working day, however can take longer*.Signature required. Available for orders between £15 and £50 In Value and between 1001g and 2000g in Weight. Insured up to £30 - Tracker only confirms delivery **.

Royal Mail Special Post

UK Royal Mail Special Delivery (Light) - £8.50 CURRENTLY SUSPENDED

Guaranteed next working day by 13.00hrs*** (If order received before !5:30 UK time, stock depending). Signature required and fully tracked. Applies to orders up to 100g. Insured Up to £500.

UK Royal Mail Special Delivery (Light-Med) - £9.50 CURRENTLY SUSPENDED

Guaranteed next working day by 13.00hrs*** (If order received before 15:30 UK time, stock depending). Signature required and fully tracked. Applies to orders between 101g and 500g. Insured Up to £500.

UK Royal Mail Special Delivery (Medium) - £10.50 CURRENTLY SUSPENDED

Guaranteed next working day by 13.00hrs*** (If order received before 15:30 UK time, stock depending). Signature required and fully tracked. Applies to orders between 501g and 1000g. Insured Up to £500.

UK Royal Mail Special Delivery (Heavy) - £12.50 CURRENTLY SUSPENDED

Guaranteed next working day by 13.00hrs*** (If order received before 15:30 UK time, stock depending). Signature required and fully tracked. Applies to orders between 1001g and 2000g. Insured Up to £500.

UK Royal Mail Special SATURDAY Delivery - Special Delivery prices (as above) + £5.00

Guaranteed delivery on a Saturday by 13.00hrs*** (If order received before 15:30 UK time on a Friday, stock depending). Special Delivery is only available on Fridays. Signature required and fully tracked. Applies to orders up to 1 Kilo. Insured up to £500.You can order mid-week and select Saturday special if you want us to dispatch your order on Friday to arrive on the Saturday.

Courier ****

DHL Courier Light 3Kg - £6.95

Delivered the next working day for orders up to 3kg. (Orders must be received by 15:00 to ensure same day dispatch, stock depending). Orders dispatched on Friday will arrive on Monday. Not insured but very rarely goes missing. The order must fit in a express pack to qualify. Text & email predict service.

DHL Courier 3-5kg - £7.95

Delivered the next working day for orders between 3kg - 5kg. (Orders must be received by 15:00 to ensure same day dispatch, stock depending). Orders dispatched on Friday will arrive on Monday. Not insured but very rarely goes missing. The order must fit in a express pack to qualify. Text & email predict service.

Heavy/Oversized Courier - £9.95

Delivered the next working day for orders between 5kg - 30kg. (Orders must be received by 15:00 to ensure same day dispatch, stock depending). Orders dispatched on Friday will arrive on Monday. Can be any size as long as it fits in the van. Not insured but very rarely goes missing. Text & email predict service.

International Courier (2.2kg and over) Insurance available on request - £45.00

Delivery times for this option are 3-5 working, depending on courier used. The courier used will be based on the most economical price available for your region taking into account delivery time. If you would like to insure your goods against loss please contact us, as this will vary depending on value of order, location and the courier used.

Royal Mail Standard Airmail

Standard Airmail (Europe) – £4.95

No insurance available - Tracking not available. Standard Airmail Europe 3 - 5 Working days delivery time, but can take longer~~ For orders under £26 in Value and under 250g in weight within Europe.

Standard Airmail (Outside Europe) - £5.00

No insurance available - Tracking not available. International Standard Airmail 10-14 Working days delivery times, but can take longer ~~ For orders under £26 in Value and under 250g in weight outside Europe.

Royal Mail Airmail Tracked

Airmail Tracked (Light) - £9.95

Insured up to a maximum £20 ~The service used will be either Airsure or International signed for, Depending on your destination 10-14 Working days delivery time but can take longer ~~ Covering orders up to 100g when packed.

Tracked Airmail (Light) + extra insurance - £12.95

Insured up to a maximum £250 ~ The service used will be either Airsure or International Signed For, Depending on your destination 10-14 Working days but can take longer ~~ Covering orders Up to 110g when packed.

Airmail Tracked (Medium) - £12.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £20~ for orders between 101g and 500g when packed.

Airmail Tracked (Medium) + extra Insurance - £15.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer. Insured Up to £250~~ for orders between 101g and 500g when packed.

Airmail Tracked - (Medium/Heavy) £16.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £20~ for orders between 501g and 1000g when packed.

Airmail Tracked (Medium/Heavy) + extra Insurance - £19.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £250~ for orders between 501g and 1000g when packed. 

Airmail Tracked (Heavy) - £18.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £20~ for orders between 1001g and 1500g when packed. 

Airmail Tracked (Heavy) + extra Insurance - £21.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer. Insured Up to £250~ for orders between 1001g and 1500g when packed.

Airmail Tracked (Super Heavy) - £27.00

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £20~ for orders between 1501g and 2200g when packed.

 

 

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