Delivery Info

 

 

 

 Click and Collect from our Norwich Store

 

  • You must pay online with credit or debit card
  • You must pay for your order upfront, we cannot accept payment upon collection at this time
  • Please wait until we have contacted you by email or text to confirm your order is ready for collection
  • Collections can be made Monday to Friday 10:00 - 17:00 
  • You must bring your order number and ID with you 

 

Christmas Posting Info

 

Hello Bongo Family…. It’s that time of year again, when you have to rush round (well actually sit on your arse whilst we do the rushing around!) in an attempt to get your favourite friends and family their present of choice from your one stop Head Shop Ali Bongo. Below are the VERY IMPORTANT times you will need to get your order to us by. Please bear in mind that this also depends on stock availability and cleared funds! Do yourself a massive favour, don’t leave it to the last minute, the info below is a guide only, we cannot guarantee 100% that orders will arrive in time for Christmas if left to the last minute!

 

This year due to the global pandemic it is even more important not to leave it until the last minute. Help us to help you, order with plenty of time.

 

International Air Mail

 

Australia, Greece, Italy, New Zealand, Portugal

You need to have placed your order by

3.30pm Monday 6th December 2021

 

Africa, Central and South America, Asia, 

Far and Middle East

You need to have placed your order by

3.30pm Wednesday 8th December 2021

 

 

Cyprus, Malta, Sweden Eastern Europe 

(except Czech Republic, Poland and Slovakia), Turkey

You need to have placed your order by

3.30pm Friday 10th December 2021

 

Canada, Czech Republic, Finland, Poland and USA

You need to have placed your order by

3.30pm Monday 13th December 2021

 

 

Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Norway, Slovakia, Spain, Switzerland

You need to have placed your order by

3.30pm Thursday 16th December 2021

 

 

Mainland UK

 

2nd Class, 2nd Class Signed For, Royal Mail 48®

You need to have placed your order by

3.30pm Friday 17th December 2021

 

 

1st Class, 1st Class Signed For, Royal Mail 24®, 

Royal Mail Tracked 48®

You need to have placed your order by

3.30pm Monday 20th December 2021

 

Courier 

You need to have placed your order by

3.30pm Tuesday 21st December 2021

 

Special Delivery

You need to have placed your order by

3.30pm Tuesday 21st December 2021 

 

We will be dispatching orders on Wednesday 23rd December, but will not guarantee any delivery time.

 

All orders placed after 3.30pm on Thursday 23rd December 2021 will be processed on Wednesday29th December 2021.

 

Orders placed after 3.30pm on Thursday 30th December 2021 will be processed on Tuesday 4thJanuary 2022.

 

The Bongo Shop Opening Hours over Christmas

 

Monday 20th December 9:30am – 5:30pm

Tuesday 21st December 9:30am – 5:30pm

Wednesday 22nd December 9:30am – 5:30pm

Thursday 23rd December 9:30am – 5:30pm

Friday 24th December 9:30am – 4pm

Saturday 25th December CLOSED

Sunday 26th CLOSED

Monday 27th December CLOSED

Tuesday 28th December 11am – 5pm

Wednesday 29th December 10am – 5pm

Thursday 30th December 9:30am – 5:30pm

Friday 31st January 9.30am – 3pm

Saturday 1st January 2022 CLOSED

Sunday 2nd January 2021 CLOSED

Monday 3rd January 11am – 5pm

Tuesday 4th January Normal hours resume

  

The time from purchase of a product to dispatch depends on the payment method chosen, and stock availability. We aim to process your order within 1 - 2 working days (excluding weekends)

Payment Options

Credit & Debit Card Payment - Quick Pay (RECOMMENDED) - We aim to process your order within 1 - 2 working days (excluding weekends). Subject to your details being valid. We accept Visa and MasterCard worldwide. Please note you will be required to use Verified by Visa or MasterCard 3d Secure authentication.

Cash - We aim to process your order within 1 - 2 working days (excluding weekends).- We generally only accept UK £ STERLING/US $/Euro - If sending anything other than GBP £ please contact us for the exact amount to send.

Postal Order - We aim to process your order within 1 - 2 working days (excluding weekends).

Cheque - Please note we no longer accept payment by cheque

International Money Orders - We do not accept international money orders. If you send one, we will either return this to you at your cost, or destroy it. 

* If you choose to send cash in any other currency other than UK £ Sterling, please contact us for the value of funds you need to send, as we will need to work out the value you need to send based on the exchange rate at the time of receiving your funds.

All payments are taken in GBP - UK £ sterling - As a UK based web site we do not trade in € Euros

If you choose to view the products in a currency other than GBP the price displayed on the site is a guide only, you will be charged at the rate of exchange at the time of completion of payment, this may include a charge by your bank.

Delivery Options and information

Below is a list of standard delivery times, please be aware that delivery is also based on payment method chosen. If you have any specific requests, please feel free to contact admin@alibongo.co.uk us and we will do our best to help you. 

Royal Mail First Class

UK Royal Mail 24 (1st Class) (Light) - £3.50

Usually next working day, however can take longer*. No signature required. Available For orders under £15 in Value and under 100g in Weight. No Tracking or insurance available.

UK Royal Mail 24 (1st Class) (Medium) - £4.95

Usually next working day, however can take longer*. No signature required. Available For orders under £15 in Value and between 101g and 1000g in Weight. No Tracking or insurance available.

UK Royal Mail 24 (1st Class) (Heavy)- £5.95

Usually next working day, however can take longer*. No signature required. Available For orders under £15 In Value and between 1001g and 1500g in Weight. No Tracking or insurance available.

Royal Mail 24 Signed For

UK Royal Mail 24 Signed for (Light) - £5.50

Usually next working day, however can take longer*. Signature required. Available for orders between £15 and £50 in Value and under 250g in Weight. Insured up to £30 - Tracker only confirms delivery **

UK Royal Mail 24 Signed for (Medium) - £6.50

Usually next working day, however can take longer*.Signature required. Available for orders between £15 and £50 In Value and between 251g and 1000g in Weight. Insured up to £30 - Tracker only confirms delivery **.

UK Royal Mail 24 Signed for (Heavy) - £7.50

Usually next working day, however can take longer*.Signature required. Available for orders between £15 and £50 In Value and between 1001g and 2000g in Weight. Insured up to £30 - Tracker only confirms delivery **.

Royal Mail Special Post

UK Royal Mail Special Delivery (Light) - £8.50 CURRENTLY SUSPENDED

Guaranteed next working day by 13.00hrs*** (If order received before !5:30 UK time, stock depending). Signature required and fully tracked. Applies to orders up to 100g. Insured Up to £500.

UK Royal Mail Special Delivery (Light-Med) - £9.50 CURRENTLY SUSPENDED

Guaranteed next working day by 13.00hrs*** (If order received before 15:30 UK time, stock depending). Signature required and fully tracked. Applies to orders between 101g and 500g. Insured Up to £500.

UK Royal Mail Special Delivery (Medium) - £10.50 CURRENTLY SUSPENDED

Guaranteed next working day by 13.00hrs*** (If order received before 15:30 UK time, stock depending). Signature required and fully tracked. Applies to orders between 501g and 1000g. Insured Up to £500.

UK Royal Mail Special Delivery (Heavy) - £12.50 CURRENTLY SUSPENDED

Guaranteed next working day by 13.00hrs*** (If order received before 15:30 UK time, stock depending). Signature required and fully tracked. Applies to orders between 1001g and 2000g. Insured Up to £500.

UK Royal Mail Special SATURDAY Delivery - Special Delivery prices (as above) + £5.00

Guaranteed delivery on a Saturday by 13.00hrs*** (If order received before 15:30 UK time on a Friday, stock depending). Special Delivery is only available on Fridays. Signature required and fully tracked. Applies to orders up to 1 Kilo. Insured up to £500.You can order mid-week and select Saturday special if you want us to dispatch your order on Friday to arrive on the Saturday.

Courier ****

DHL Courier Light 3Kg - £6.95

Delivered the next working day for orders up to 3kg. (Orders must be received by 15:00 to ensure same day dispatch, stock depending). Orders dispatched on Friday will arrive on Monday. Not insured but very rarely goes missing. The order must fit in a express pack to qualify. Text & email predict service.

DHL Courier 3-5kg - £7.95

Delivered the next working day for orders between 3kg - 5kg. (Orders must be received by 15:00 to ensure same day dispatch, stock depending). Orders dispatched on Friday will arrive on Monday. Not insured but very rarely goes missing. The order must fit in a express pack to qualify. Text & email predict service.

Heavy/Oversized Courier - £9.95

Delivered the next working day for orders between 5kg - 30kg. (Orders must be received by 15:00 to ensure same day dispatch, stock depending). Orders dispatched on Friday will arrive on Monday. Can be any size as long as it fits in the van. Not insured but very rarely goes missing. Text & email predict service.

International Courier (2.2kg and over) Insurance available on request - £45.00

Delivery times for this option are 3-5 working, depending on courier used. The courier used will be based on the most economical price available for your region taking into account delivery time. If you would like to insure your goods against loss please contact us, as this will vary depending on value of order, location and the courier used.

Royal Mail Standard Airmail

Standard Airmail (Europe) – £4.95

No insurance available - Tracking not available. Standard Airmail Europe 3 - 5 Working days delivery time, but can take longer~~ For orders under £26 in Value and under 250g in weight within Europe.

Standard Airmail (Outside Europe) - £5.00

No insurance available - Tracking not available. International Standard Airmail 10-14 Working days delivery times, but can take longer ~~ For orders under £26 in Value and under 250g in weight outside Europe.

Royal Mail Airmail Tracked

Airmail Tracked (Light) - £9.95

Insured up to a maximum £20 ~The service used will be either Airsure or International signed for, Depending on your destination 10-14 Working days delivery time but can take longer ~~ Covering orders up to 100g when packed.

Tracked Airmail (Light) + extra insurance - £12.95

Insured up to a maximum £250 ~ The service used will be either Airsure or International Signed For, Depending on your destination 10-14 Working days but can take longer ~~ Covering orders Up to 110g when packed.

Airmail Tracked (Medium) - £12.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £20~ for orders between 101g and 500g when packed.

Airmail Tracked (Medium) + extra Insurance - £15.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer. Insured Up to £250~~ for orders between 101g and 500g when packed.

Airmail Tracked - (Medium/Heavy) £16.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £20~ for orders between 501g and 1000g when packed.

Airmail Tracked (Medium/Heavy) + extra Insurance - £19.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £250~ for orders between 501g and 1000g when packed. 

Airmail Tracked (Heavy) - £18.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £20~ for orders between 1001g and 1500g when packed. 

Airmail Tracked (Heavy) + extra Insurance - £21.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer. Insured Up to £250~ for orders between 1001g and 1500g when packed.

Airmail Tracked (Super Heavy) - £27.00

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £20~ for orders between 1501g and 2200g when packed.