Delivery Info

Christmas Posting Info

 

Hello Bongo Family…. It’s that time of year again, when you have to rush round (well actually sit on your arse whilst we do the rushing around!) in an attempt to get your favourite friends and family there present of

choice from your one stop Head Shop Ali Bongo. Below are the VERY IMPORTANT times you will need to get your order to us by. Please bear in mind that this also depends on stock availability and cleared funds! Do yourself a massive favour, don’t leave it to the last minute, the info below is a guide only, we can not guarantee 100% that orders will arrive in time for Christmas if left to the last minute!

 

International Air Mail

 

Asia, Cyprus, Far East, Eastern Europe (except Czech Republic, Poland and Slovakia) 

You need to have placed your order by

3.30pm Wednesday 6th December 2017

 

Caribbean, Central and South America

You need to have placed your order by

3.30pm Thursday 7th December 2017

 

Australia, Greece, New Zealand, Turkey

You need to have placed your order by

3.30pm Friday 8th December 2017

 

Czech Republic, Germany, Italy, Poland

You need to have placed your order by

3.30pm Wednesday 13th December 2017

 

Canada, Finland, Sweden, USA

You need to have placed your order by

3.30pm Thursday 14th December 2017

 

Austria, Belgium, Denmark, France, Iceland, Ireland, Luxembourg, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

You need to have placed your order by

3.30pm Friday 15th December 2017

 

UK Mail

 

2nd Class and Royal Mail Signed 

For® 2nd Class

You need to have placed your order by

3.30pm Wednesday 20th December 2017

 

1st Class and Royal Mail Signed 

For® 1st Class

You need to have placed your order by

3.30pm Thursday 21st December 2017

 

Courier 

You need to have placed your order by

3.00pm Thursday 21st December 2017

 

Special Delivery

You need to have placed your order by

3.30pm Thursday 21st December 2017 (Should arrive Friday 22nd)

 

Saturday Special

You need to have placed your order by

3.30pm Friday 22nd December 2017 (should arrive Saturday 23rd)

 

All orders placed after 3.30pm on Friday 22nd December 2017 will be processed on Wednesday 27th December 2017. We will try our best to dispatch your order on this day, as we may have a large back log due to the xmas period it can not be guaranteed.

 

Orders placed after 3.30pm on Friday  29th December 2017 will be processed on Tuesday 2nd January 2018.

 
Normal Posting Info

The time from purchase of a product to dispatch depends on the payment method chosen, and stock availability. We aim to process your order within 1 - 2 working days (excluding weekends)

Payment Options

Credit & Debit Card Payment - Quick Pay (RECOMMENDED) - We aim to process your order within 1 - 2 working days (excluding weekends). Subject to your details being valid. We accept Visa and MasterCard worldwide. Please note you will be required to use Verified by Visa or MasterCard 3d Secure authentication.

Cash - We aim to process your order within 1 - 2 working days (excluding weekends).- We generally only accept UK £ STERLING/US $/Euro - If sending anything other than GBP £ please contact us for the exact amount to send.

Postal Order - We aim to process your order within 1 - 2 working days (excluding weekends).

Cheque - Please note we no longer accept payment by cheque

International Money Orders - We do not accept international money orders. If you send one, we will either return this to you at your cost, or destroy it. 

* If you choose to send cash in any other currency other than UK £ Sterling, please contact us for the value of funds you need to send, as we will need to work out the value you need to send based on the exchange rate at the time of receiving your funds.

All payments are taken in GBP - UK £ sterling - As a UK based web site we do not trade in € Euros

If you choose to view the products in a currency other than GBP the price displayed on the site is a guide only, you will be charged at the rate of exchange at the time of completion of payment, this may include a charge by your bank.

Delivery Options and information

Below is a list of standard delivery times, please be aware that delivery is also based on payment method chosen. If you have any specific requests, please feel free to contact admin@alibongo.co.uk us and we will do our best to help you. 

Royal Mail First Class

UK Royal Mail 24 (1st Class) (Light) - £3.50

Usually next working day, however can take longer*. No signature required. Available For orders under £15 in Value and under 100g in Weight. No Tracking or insurance available.

UK Royal Mail 24 (1st Class) (Medium) - £4.95

Usually next working day, however can take longer*. No signature required. Available For orders under £15 in Value and between 101g and 1000g in Weight. No Tracking or insurance available.

UK Royal Mail 24 (1st Class) (Heavy)- £5.95

Usually next working day, however can take longer*. No signature required. Available For orders under £15 In Value and between 1001g and 1500g in Weight. No Tracking or insurance available.

Royal Mail 24 Signed For

UK Royal Mail 24 Signed for (Light) - £5.50

Usually next working day, however can take longer*. Signature required. Available for orders between £15 and £50 in Value and under 250g in Weight. Insured up to £30 - Tracker only confirms delivery **

UK Royal Mail 24 Signed for (Medium) - £6.50

Usually next working day, however can take longer*.Signature required. Available for orders between £15 and £50 In Value and between 251g and 1000g in Weight. Insured up to £30 - Tracker only confirms delivery **.

UK Royal Mail 24 Signed for (Heavy) - £7.50

Usually next working day, however can take longer*.Signature required. Available for orders between £15 and £50 In Value and between 1001g and 2000g in Weight. Insured up to £30 - Tracker only confirms delivery **.

Royal Mail Special Post

UK Royal Mail Special Delivery (Light) - £8.50

Guaranteed next working day by 13.00hrs*** (If order received before !5:30 UK time, stock depending). Signature required and fully tracked. Applies to orders up to 100g. Insured Up to £500.

UK Royal Mail Special Delivery (Light-Med) - £9.50

Guaranteed next working day by 13.00hrs*** (If order received before 15:30 UK time, stock depending). Signature required and fully tracked. Applies to orders between 101g and 500g. Insured Up to £500.

UK Royal Mail Special Delivery (Medium) - £10.50

Guaranteed next working day by 13.00hrs*** (If order received before 15:30 UK time, stock depending). Signature required and fully tracked. Applies to orders between 501g and 1000g. Insured Up to £500.

UK Royal Mail Special Delivery (Heavy) - £12.50

Guaranteed next working day by 13.00hrs*** (If order received before 15:30 UK time, stock depending). Signature required and fully tracked. Applies to orders between 1001g and 2000g. Insured Up to £500.

UK Royal Mail Special SATURDAY Delivery - Special Delivery prices (as above) + £5.00

Guaranteed delivery on a Saturday by 13.00hrs*** (If order received before 15:30 UK time on a Friday, stock depending). Special Delivery is only available on Fridays. Signature required and fully tracked. Applies to orders up to 1 Kilo. Insured up to £500.You can order mid-week and select Saturday special if you want us to dispatch your order on Friday to arrive on the Saturday.

Courier ****

DPD Courier Light 3Kg - £6.95

Delivered the next working day for orders up to 3kg. (Orders must be received by 15:00 to ensure same day dispatch, stock depending). Orders dispatched on Friday will arrive on Monday. Not insured but very rarely goes missing. The order must fit in a express pack to qualify. Text & email predict service.

DPD Courier 3-5kg - £7.95

Delivered the next working day for orders between 3kg - 5kg. (Orders must be received by 15:00 to ensure same day dispatch, stock depending). Orders dispatched on Friday will arrive on Monday. Not insured but very rarely goes missing. The order must fit in a express pack to qualify. Text & email predict service.

Heavy/Oversized Courier - £9.95

Delivered the next working day for orders between 5kg - 30kg. (Orders must be received by 15:00 to ensure same day dispatch, stock depending). Orders dispatched on Friday will arrive on Monday. Can be any size as long as it fits in the van. Not insured but very rarely goes missing. Text & email predict service.

International Courier (2.2kg and over) Insurance available on request - £45.00

Delivery times for this option are 3-5 working, depending on courier used. The courier used will be based on the most economical price available for your region taking into account delivery time. If you would like to insure your goods against loss please contact us, as this will vary depending on value of order, location and the courier used.

Royal Mail Standard Airmail

Standard Airmail (Europe) – £4.95

No insurance available - Tracking not available. Standard Airmail Europe 3 - 5 Working days delivery time, but can take longer~~ For orders under £26 in Value and under 250g in weight within Europe.

Standard Airmail (Outside Europe) - £5.00

No insurance available - Tracking not available. International Standard Airmail 10-14 Working days delivery times, but can take longer ~~ For orders under £26 in Value and under 250g in weight outside Europe.

Royal Mail Airmail Tracked

Airmail Tracked (Light) - £9.95

Insured up to a maximum £20 ~The service used will be either Airsure or International signed for, Depending on your destination 10-14 Working days delivery time but can take longer ~~ Covering orders up to 100g when packed.

Tracked Airmail (Light) + extra insurance - £12.95

Insured up to a maximum £250 ~ The service used will be either Airsure or International Signed For, Depending on your destination 10-14 Working days but can take longer ~~ Covering orders Up to 110g when packed.

Airmail Tracked (Medium) - £12.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £20~ for orders between 101g and 500g when packed.

Airmail Tracked (Medium) + extra Insurance - £15.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer. Insured Up to £250~~ for orders between 101g and 500g when packed.

Airmail Tracked - (Medium/Heavy) £16.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £20~ for orders between 501g and 1000g when packed.

Airmail Tracked (Medium/Heavy) + extra Insurance - £19.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £250~ for orders between 501g and 1000g when packed. 

Airmail Tracked (Heavy) - £18.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £20~ for orders between 1001g and 1500g when packed. 

Airmail Tracked (Heavy) + extra Insurance - £21.95

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer. Insured Up to £250~ for orders between 1001g and 1500g when packed.

Airmail Tracked (Super Heavy) - £27.00

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer ~~ Insured up to £20~ for orders between 1501g and 2200g when packed.

Airmail Tracked (Super Heavy) + extra Insurance - £30.00

The service used will be either Airsure or International sign for Depending on your destination 10-14 Working days delivery time but can take longer. Insured Up to £250~ for orders between 1501g and 2200g.

Any orders weighing over 2200g will be calculated after the order is placed, and you will be contacted by email or phone if any extra shipping charges apply.

Free shipping is based on the value of your order. Blelow is a guide. Should you wish for your order to be dispatched by another method, please select this at the checkout

UK Orders

£20 or less is shipped by Royal Mail 2nd class - No signature required. No Insurance

Between £20.01 and £45 are shipped Royal Mail 1st class. - No signature required. No Insurance

Between £45.01 and £75 are shipped RM Signed for - signature required Insured up to £30.00

Between £75.01 and £200 are shipped by Courier - Next working day, signature required. - No Insurance

£200.01 and over are shipped by Royal Mail Special Delivery - Next working day, signature required. Insured up to £500.00

Overseas Orders

£30 or less is shipped by Royal Mail Standard Airmail - No signature required. No Insurance

Over £30.01 Royal Mail Airmail Tracked - Signature required unless otherwise requested. Insured up to £20

Important - Free Shipping. If you select this option we will not re ship your goods should they fail to arrive. If you select an option with insurance, we will re ship your order if it fails to arrive.

International Orders - Free Shipping. If you select this option we will not re ship your goods should they fail to arrive. If you select an option with insurance, we will re ship your order if it fails to arrive. If you select this option, we will re ship your goods once per insured payemnt.

Extra Information

* Usually First Class or First Class signed for arrive the next day and if not within 2 working days. If they don’t arrive within 2 working days 99.9% of the time they will arrive within 10 working days.

** Royal Mail does not consider signed for Items missing for 21 working days. If this time has passed and the Royal Mail online tracking doesn’t show that they have been delivered then we can put in a claim for the missing goods. This takes about 4-5 weeks to process but is very rarely necessary and Royal Mail will pay the value of the goods Up to £30. 

 *** If your delivery doesn’t arrive by 1pm the next working day (or on the Saturday for Saturday Special) Royal Mail will repay the cost of the postage to you. This isn’t instant and can take several weeks. 

**** In the unlikely event that you have not received your delivery by the end of the working day please let us know and we can find out if the courier has been delayed. If you live in a place that is hard to find or difficult to access please provide extra instructions as unlike the postman the courier driver probably will not know the area completely. Courier packs are approximately 50cmx35cmx20cm fully packed. There is no insurance on the goods sent by Courier so we limit the value of courier deliveries to £100 unless they are too heavy or bulky to be shipped by any other method. Although our courier ships to most of the UK there are some exclusions as below.

For orders shipped via DPD Courier - Mainland UK

Provided you have supplied a working mobile number, and or email address you will be updated from the moment we book your delivery in for dispatch. You can do any of the following

· Select an alternative delivery date

· Opt for delivery to a nominated neighbour

· Have the parcel left in a specified safe place

Collect the parcel from your local DPD

Track my DPD parcel

We cannot ship your goods to these postcodes without extra cost. If an order is placed and your delivery address is found in the excluded list then we will ship your order by another method, and in most cases at no extra cost. Unless the courier is the only option due to the size or weight of the goods. In which case there could be an extra cost.

 

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

ISLE OF MAN, ISLE OF WIGHT, JERSEY/ALDERNEY/HELM/SARK, N & S IRELAND

~ If in the unlikely event that your goods do not arrive they are insured up to the value stated on the delivery option you selected when the order was placed.